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Refund Policy

Last Updated: January 2025

1. Consultation Services

Full Refund Conditions:

• Cancellation with 48+ hours notice before scheduled consultation
• Technical issues preventing virtual consultation completion
• Stylist unavailability requiring cancellation

Partial Refund Conditions:

• Cancellation with 24-48 hours notice: 50% refund
• Consultation completed but client unsatisfied: Case-by-case evaluation

No Refund Conditions:

• Cancellation with less than 24 hours notice
• No-show for scheduled appointment
• Client requests refund after implementing provided recommendations

2. Style Programs and Packages

Multi-Session Packages:

• Before First Session: Full refund available
• After First Session: Refund for unused sessions minus 20% processing fee
• After 50% Completion: No refund available, but sessions can be rescheduled within 6 months

Educational Programs:

• Digital Content: 7-day satisfaction guarantee for online courses
• Workshop Series: Refund available before first session only

3. Personal Shopping Services

• Service Fee: Non-refundable after shopping session begins
• Product Returns: Follow individual retailer return policies
• Styling Time: Refundable only if session cancelled in advance
• Unsatisfactory Results: Complimentary follow-up session offered

4. Digital Products

• Style Guides: 14-day money-back guarantee
• Online Courses: Refund available if less than 25% completed
• Mobile Apps: Follow app store refund policies
• Subscription Services: Cancel anytime, refund prorated unused portion

5. Refund Process

How to Request a Refund:

1. Email [email protected] with your request
2. Include booking confirmation number and reason for refund
3. Allow 3-5 business days for review and response
4. Approved refunds processed within 7-10 business days

Refund Methods:

• Original payment method (credit card, PayPal, etc.)
• Store credit for future services (if preferred)
• Bank transfer for international clients (may incur fees)

6. Force Majeure

In cases of extraordinary circumstances beyond our control (natural disasters, government restrictions, etc.), we offer:

• Full rescheduling at no additional cost
• Virtual alternatives when possible
• Full refund if services cannot be delivered
• Extended validity periods for pre-paid services

7. Dispute Resolution

If you're not satisfied with our refund decision:

• Request escalation to senior management
• Provide additional documentation supporting your case
• Consider alternative solutions (service credits, complimentary sessions)
• Final decisions will be made within 14 business days

8. Special Circumstances

Medical or Emergency Situations:

• Full refund available with appropriate documentation
• Extended rescheduling options
• Complimentary virtual consultations when appropriate

Dissatisfaction Guarantee:

• If unsatisfied with initial consultation, complimentary follow-up offered
• Different stylist assignment available
• Full refund if we cannot meet your expectations

9. Contact Information

Refund requests and questions:

• Email: [email protected]
• Phone: +14162958888
• Business Hours: Monday-Friday, 9 AM - 6 PM EST
• Address: 88 Queen St W, Toronto ON M5H 2N2, Canada